Refund policy

Refund Policy Last updated: 31 October 2026 We want customers to receive furniture that is suitable for their home. Because furniture items are large and may involve delivery, handling and installation, please read the policy below before ordering. Contact Us First If you have any issue with your order, please contact us as soon as possible: Email: support@anjujiapei.com WhatsApp: +65 8965 0362 Please include your order details and clear photos or videos of the issue. Damaged, Defective or Missing Items If an item arrives damaged, defective or with missing parts, please contact us as soon as possible after delivery. We may request photos, videos or additional information to assess the issue. Depending on the situation, we may offer one or more of the following: - Replacement parts - Repair or service arrangement - Exchange - Partial refund - Refund Returns Return eligibility depends on the product condition, packaging, delivery status and installation status. Items generally need to be unused, unassembled and in original or acceptable packaging to be considered for return. Furniture that has been assembled, installed, used, damaged after delivery or cannot be safely resold may not be eligible for return. Installation Fees Delivery within Singapore is free. Any installation fee that was confirmed and charged may not be refundable once the installation service has been completed. Change of Mind For large furniture items, change-of-mind returns may not always be accepted due to delivery, handling and product condition concerns. Please contact us before ordering if you are unsure about size, color, material or fit. Made-to-Order Items Some products are made to order. Our factory produces them after you place your order, and they are delivered in 4–6 weeks in mainland Singapore, as shown on the product page. Free cancellation within 48 hours You can cancel a made-to-order item within 48 hours of placing your order for a full refund. Please contact us on WhatsApp or by email with your order number. Cancelling after 48 hours Production is arranged after the first 48 hours. If you cancel after this and before the item has been shipped to Singapore, a cancellation fee of 30% of the item price applies and the rest is refunded. After the item has been shipped Once a made-to-order item has been shipped to Singapore, the order can no longer be cancelled, and change-of-mind returns are not accepted. If your order is delayed If your order has not been delivered 8 weeks after you placed it, you can cancel for a full refund. This does not apply if the delivery date was moved at your request. Damaged or defective items Made-to-order items are covered by the same damage, defect and warranty terms as our other products. Incorrect Size or Access Issues Customers are responsible for checking product dimensions and ensuring the item can fit into the room, lift, staircase, doorway and delivery location. If an item cannot be delivered or installed due to access restrictions, additional fees may apply. Refund Processing If a refund is approved, it will be processed through the original payment method where possible. Processing time may depend on the payment provider. Contact For refund or return questions, please contact us: Email: support@anjujiapei.com WhatsApp: +65 8965 0362